Are You Eligible?
SCAN Health Plan Arizona is a Special Needs Plan operating under a Medicare Advantage contract. To join SCAN Health Plan Arizona, you must meet the following requirements:
  • Maricopa County resident
  • Medicaid (ALTCS) eligible
  • Medicare (Part A&B) eligible
SCAN also offers an Arizona Long Term Care Plan for more information

> Click here for more information
Premium & Cost Sharing Information
To assist you in making an informed decision about SCAN, below you will find links to our benefit materials.

SCAN benefits, formulary, pharmacy network, premium, co-payments and/or co-insurance may change on January 1, from year to year.

SCAN offers verbal interpreter services in your language. These materials may be available in other languages. SCAN also offers basic enrollee information in other formats to accommodate beneficiaries with disabilities. Please call SCAN for details, 1-888-540-7226, 7:00 a.m.8:00 p.m., seven days a week. TTY users call 1-800-367-8939. This information is available for free in other languages. Please contact our customer service number at 1-888-540-7226 for additional information.

For the 2012 Benefit Overview click here:
Para ayudarle a tomar decisiones informadas sobre SCAN, encontrará a continuación enlaces a nuestros materiales de beneficios.

Los beneficios, el formulario, la red de farmacias, la cuota, los copagos y/o coseguro de SCAN pueden cambiar el 1 de enero de cada año.

SCAN ofrece servicios de interpretación en su idioma. Estos materiales pueden estar disponibles en otros idiomas. SCAN también ofrece información básica de la persona inscrita en otros formatos para los beneficiarios con discapacidades. Para más detalles, llame a SCAN al 1-888-540-7226 de 7:00 a.m. a 8:00 p.m., los siete días de la semana. Los usuarios de TTY llamen al 1-800-367-8939. Esta información está disponible gratuitamente en otros idiomas. Comuníquese a nuestro número de servicio al cliente al 1-888-540-7226 para obtener más información.

How to Enroll
A SCAN representative can answer any questions you may have or can schedule an appointment to come to your home to assist with the enrollment process. If you’re ready to take advantage of the many benefits SCAN offers, you can call us toll-free at:

Sales (866) 563-7396
TTY Users: 1-800-367-8939
8:00 a.m. - 8:00 p.m., 7 days a week

You can also submit a request to have a representative contact you or to request additional information. Simply click here:



Click on the Enrollment Form button in order to print and then mail the form to the address listed below. We strongly encourage you to call us at 1-866-563-7396 for assistance in completing the form so your enrollment will not be delayed.



SCAN Health Plan Arizona
1313 E Osborn Rd.
Suite #150
Phoenix, AZ 85014
Individuals must have both Part A and Part B and must be Medicaid (ALTCS) eligible to enroll. You must continue to pay your Medicare Part B premium. There are no restrictions to the time of year when you may enroll in SCAN Connections.

Extra Help for people with limited resources
For those members who qualify for Extra Help: premiums, co-pays and deductibles may vary based on the level of help received. For more information click on the button below.



Find A Provider
Find a Pharmacy 2012
Find a Provider
List of Hospitals
Urgent Care List - Next Care

SCAN offers a network of primary care doctors, specialists and hospitals. You must receive all routine care from in-network plan providers; except for emergent or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor SCAN will be responsible for the costs.
Current Members
Important Notice about Walgreens
Adult Health Screening and Immunization Schedule
Part D Coverage Determinations / Exceptions
2012 PAR Criteria
2012 Step Therapy Criteria
2012 Transition Policy
2012 Medicare Star Rating
Cultural Competency
Grievance Form & Explanation
Appointment of Representative
Part D Quality Assurance
Part D Redetermination / Appeal Process
Part D Drug Utilization management
Part C & Part D, Grievance and Appeals Quick Overview
Part D Redetermination/Appeal Process
Part C Grievance information
Part C Appeals information
General Plan Information
Member Requests Online

For more information on the items below, please refer to your Evidence of Coverage. A link can be found in the above list.

  • Member Rights and Responsibilities
  • Applicable Conditions and Limitations
  • Potential for Contract Termination
  • How to obtain an aggregate number of grievances and appeals filed with SCAN Health Plan Arizona
Member Services
1-888-540-7226
TTY Users: 1-800-367-8939
8am – 8pm, 7 days a week
Healthwise Knowledgebase
Link to this online resource, provided free to you as a member of SCAN, which offers comprehensive health information. Search an array of health topics and find over 3,000 health tips online. Simply click here:


Contact Us - We're Here to Help!
Medicare Complaint Form
You are now able to submit feedback about your Medicare health plan or prescription drug plan directly to Medicare using the form below. The Centers for Medicare & Medicaid Services values your feedback and will use it to continue to improve the quality of the Medicare program. If you have any other feedback or concerns, or if this is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227). TTY/TTD users can call 1-877-486-2048. This number is available for you to call 24 hours a day, 7 days a week.
Medicare Complaint Form

You may also visit the Office of the Medicare Ombudsman (OMO): The Medicare Beneficiary Ombudsman can help you with complaints, grievances, and requests for information. To be directed to the Office of the Medicare Ombudsman, please click on the following link:
Office of the Medicare Ombudsman

SCAN Health Plan Arizona is a Medicare Advantage Organization with a Medicare Contract. SCAN also contracts with the state of Arizona for Medicare/Medicaid eligible beneficiaries.

To review complete SCAN Health Plan Arizona legal explanatory disclaimer information click here.

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H9104_H5425_H5811_H9385_H5943_SCAN_6929_2011 CMS Approved XXXXXXXX (Pending CMS Approval)

Last updated on 12/30/2011